Bound & Beloved Privacy Policy

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Welcome to Bound & Beloved.

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This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our website and services.

For any questions, please contact: hello@boundandbeloved.com

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Respect for Your Privacy

We respect your privacy and are committed to protecting your personal information. Any information you share with us is held with care and used solely for the purpose of delivering our services.

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Information We Collect

We may collect:

• Name, email address, and phone number

• Information provided through intake forms

• Communication via email, SMS, or other channels

• Session summaries and integration notes

Emails and communications may be stored for up to 12 months.

Session summaries and integration notes may be securely stored for continuity of care.

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Use of Information

Your information is used to:

• Deliver sessions and experiences

• Communicate with you

• Provide integration support

• Improve our services

Mistress Wolf may contact you via email, phone, or SMS.

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Confidentiality & Disclosure

Your information will remain confidential and will not be shared with third parties, except:

• Where required by law

• Where necessary to deliver services

• Where there is a duty of care concern
   

Data Security

We take reasonable measures to protect your information through physical, electronic, and administrative safeguards.

However, transmission of data online carries inherent risk, and we cannot guarantee absolute security.

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Sensitive Information

We understand that some information shared is deeply personal and sensitive. This information is treated with the highest level of care and confidentiality.

We do not knowingly collect data from individuals under 18.

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Use of Content for Education

Themes and learnings from sessions may be shared in a generalised way for educational purposes (e.g. social media), without identifying details or personal information.

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Third-Party Services

We may use trusted service providers to support our operations. These providers are required to maintain appropriate privacy standards.

Some providers may operate internationally.

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Cookies & Analytics

We may use cookies and analytics tools (such as Google Analytics) to improve website functionality and user experience.

You may disable cookies via your browser settings.

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Access & Corrections

You may request access to, or correction of, your personal information at any time. Requests will be responded to within a reasonable timeframe.

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Complaints

If you have concerns about your privacy, please contact us directly.

If unresolved, you may escalate your complaint to the Office of the Australian Information Commissioner.

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Policy Updates

This policy may be updated from time to time. The latest version will always be available on our website.

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Data Breach

In the unlikely event of a data breach, we will take immediate action and notify relevant authorities and affected individuals where required.